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Routing customers in real-time for quick resolution
Brief waiting times are a top contributor to positive customer experiences. With routing for both call and chat customers always find the quickest way to an expert that can help.
Let the voicebot know what your question is and it will automatically refer you to the right person. With call routing, questions ar ehandled by a voicebot that either answers the query right away, or points to the right colleague for resolution.
...or through chat
Ask your question to a personalized chatbot. Does the question happen to be too complex for the bot to deal with, then you're never far from an agent who can take over and help through live-chat. The chatbot lets them know what's been talked about already so that you're never repeating information as the customer.
Want to know more?
Are you ready for a large scale implementation? Or maybe you want to start small and get your feet wet with AI? Y.digital helps you attain your ambition regardless of their size.
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