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Blogs

Stories from Y

Hoe beheers je als organisatie de AI-kosten voor rekenkracht?
Generatieve AI biedt kansen, maar brengt ook hoge kosten en complexiteit met zich mee, vooral bij opschaling. Bij Y.digital helpen we bedrijven AI op een kostenefficiënte en duurzame manier te implementeren.
Technology
Dutch
Bernard Steenbergen van Vattenfall over de inzet van AI in klantcontact
Bernard Steenbergen is Director Customer Service B2C en MKB bij Vattenfall, met 21.000 medewerkers een van de grootste energiebedrijven van Europa. Daarnaast zet Bernard zich alweer ruim 4 jaar in als bestuurslid voor de Klantenservice Federatie (KSF).
Trends
Dutch
Transforming a pension fund: A consultant's secondment experience
Our AI engineer Przemek Lenkiewicz joined the Innovation Lab of PGGM pension fund as a data scientist, to participate in efforts to improve their operations with AI and cloud-based workflows.
Technology
English
Retrieval-Augmented Generation (RAG): Enhancing AI solutions with domain-specific knowledge
To build reliable, secure and efficient solutions based on LLM's, researchers and specialized AI companies such as Y.digital are exploring advanced RAG models and combinations of RAG with knowledge graph technology.
Technology
English
Nederlandse consument verkiest telefoon boven stuntelende chatbot
De resultaten van de Nationale Voice Monitor 2024 brengen een duidelijke boodschap. Chatbots zijn niet geliefd, consumenten kiezen voor de telefoon.
Trends
Dutch
AI in klantcontact met Brigitte Arts van de Klantenservice Federatie
Brigitte Arts is bestuurslid van de Klantenservice Federatie (KSF). Tot voor kort was ze werkzaam voor Nationale-Nederlanden & OHRA en eindverantwoordelijk voor klantcontact en schadebehandeling Retail. Samen kijken we naar de ontwikkelingen van AI op het gebied van contactcenters.
Trends
Dutch
Detachering bij Achmea
Hoe is het om via Y.digital bij een bedrijf als Achmea aan de slag te gaan? Simpel, je wordt aan boord gebracht en levert direct waarde met jouw eigen implementaties.
Inside Y
Dutch
Six important AI Technology Trends for 2024
Looking forward to 2024, we have lined up some trends to pay attention to after the huge wave in Large language models last year.
Trends
English
Unlocking Interaction Insights: the AI Revolution in Customer Contact Management
Introducing a transformative tool that is reshaping the very fabric of customer interaction.
Technology
English
Tips: hoe zet ik AI in bij piekperiodes in de Klantenservice?
Piekbelasting zorgt voor extra werkdruk bij de Klantenservice, maar biedt een mooie kans om de relatie met de klant te versterken en je imago te verstevigen, mits je als organisatie goed bent voorbereid.
Customer service
Dutch
Politics Navigator: a data-driven AI tool to help you choose what to vote for
Our collegues Sep and Andrzej would like to introduce the first version of politics navigator. Built to help you!
Technology
English
De waarde van het intelligent routeren van gesprekken
De waarde van gespreksroutering is vaak een nog onderbelicht thema binnen het totale domein van klantenservice, terwijl het de klanttevredenheid juist heel positief beïnvloedt. Waar moet je aan denken als je met routeren aan de slag gaat?
Customer service
Dutch
Y.digital receives the FD Gazelle 2023
Y.digital has received the FD Gazellen Award 2023 in the category of ‘Fastest Growing Companies’. On Thursday, November 23, we will receive the FD Gazelle Award from Het Financiële Dagblad.
Inside Y
English
Inhuur van AI-Experts: doen of niet?
In dit blog gaan we in op de uitdagingen die bij LLM komen kijken en de vraag of het wijsheid is om je team hierbij tijdelijk te versterken met hooggekwalificeerde AI-experts op development -en business transformation vlak.
Technology
Dutch
Understanding Without Meaning
What does it mean for a computer to do something better than humans? We explore this discrepancy, the limitations of LLMs, and potential solutions in our blog.
Technology
English
De toekomst van AI Search: 5 kansen
In de steeds evoluerende wereld van kunstmatige intelligentie, is AI Search een van de meest veelbelovende ontwikkelingen. We nemen je mee door vijf concrete kansen die AI Search biedt.
Technology
Dutch
Why do some organisations hit the brakes when it comes to applying AI?
It is clear that Large Language Models have multiple benefits to organisations. But how do you achieve a sustainable situation, keeping your company data seperate from the open domain?
Trends
English
ChatGPT for Data Science: 9 tips
ChatGPT and other Large Language Models (LLM) have the potential to enhance creativity and provide assistance to developers. Here is a list of 9 topics where ChatGPT can make their lives easier.
Technology
English
This article was not written by ChatGPT
The article raises concerns about the potential decrease in creative output and the impact on social intelligence and problem-solving.
Technology
English
Lancering Nationale Voice Monitor 2023
Hoewel consumenten openstaan voor geautomatiseerd klantcontact, voelt 90% van de Nederlandse consumenten zich hierbij niet goed begrepen.
Trends
Dutch
Alexandra in top-5 nominees for AI Innovator of the year
We’re proud of the nomination of Alexandra Redmann as one of the 5 top women in the field of AI Innovation.
Inside Y
English
The impact of linguistic variation on language technology
Tools like voice assistants are only helpful if our unique way of speaking can be handled by the language models supporting these applications.
Technology
English
Large language models: geen silver bullet
Large language models zijn computermodellen die in staat zijn om grote hoeveelheden taalgegevens te verwerken en hieruit nieuwe informatie te extraheren.
Technology
Dutch
Tips for conversational UX design
Understanding that conversation design entails more than merely producing text in a conversational style is crucial.
Technology
English
Councillor Van Dijk opens new office Y.digital in Zeist
On Thursday 3 November, Y.digital opened the doors of its new office in Zeist. The festive opening ceremony was performed by counsillor Walter van Dijk and Managing Director Ian FitzPatrick.
Inside Y
English
'Computer says no’: AI-based decisions in public service
The court case surrounding SyRI (System Risk Indication) recently caused a lot of media attention regarding the use of AI by the Dutch government.
Customer service
English
AI in production: why ML Engineers make the difference
In this blog we did a deep-dive in the world of a ML Engineer.
Technology
English
Human-centred AI: hype or feasible?
Artificial Intelligence has penetrated the capillaries of our digital society, and everyone sees new opportunities and possibilities. At the same time, there is a lot of discussion about the threats and dangers that AI entails.
Trends
English
Nationale Voice Monitor
Substantial growth in the use of voice assistants in the Netherlands - biggest increase among people over 65.
Trends
English
Y.digital Opens New Office in Asia
Y.digital opened its 1st office in Asia. With this strategic move, we are expanding our footprint to the APAC market and growing the team.
Inside Y
English
Smartvoices becomes part of Y.digital
With the ambition to remain a leader in this market, AI specialist Y.digital is joining forces with voice agency Smartvoices.
Inside Y
English
Beyond Numbers & Words
The value of analysing text: Interesting article in Financiele Dagblad on the use of advanced text analytics on a large set of news articles.
Trends
English
Y.digital acquires Css Motion
Art Ligthart joins Y.digital as Partner to further develop our smart digital assistants and to create a collaborative powerful platform.
Inside Y
English
The New Comfort Zone
Rebecca Wald on the human touch in bots: What if my personal experience can be translated into the way we approach the technological future?
Technology
English
Dr Ian Fitzpatrick Joined Y.digital as Partner CTO
Ian FitzPatrick joined Y.digital to drive innovation and growth.
Inside Y
English
Want to know more?
Are you ready for a large scale implementation? Or maybe you want to start small and get your feet wet with AI? Y.digital helps you attain your ambition regardless of their size.
Book a meeting
Want to know more?
Are you ready for a large scale implementation? Or maybe you want to start small and get your feet wet with AI? Y.digital helps you attain your ambition regardless of their size.
Book a meeting