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24/7 high-quality support
Automate up to 80% of your customer contact with our AI Agents. They handle both simple and more complex contacts with great precision thanks to our unique approach based on knowledge graphs. So that scarce human capacity remains available for those contacts where personal attention makes the difference. The result? More satisfied customers and lower costs.
Our AI agents work omnichannel and are available 24/7 via channels such as telephony, the website and WhatsApp. They are fully optimized for your organization's data and context, ensuring high accuracy and an above average first-time fix ratio.
Precision solutions
There are solutions on the market that start entirely from generative AI. Generative AI is also part of the solutions at Y.digital. At the same time — no matter how powerful — it is deliberately not the core of our AI Agents. We believe in solutions based on knowledge graphs in which we model the knowledge from your organization. These ensure much higher quality, reliability and precision. The global research and consulting firm Gartner also recently confirmed the strength of the approach to knowledge graphs in combination with generative AI.
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