What is the National Voice Monitor?
The National Voice Monitor provides insight into Dutch consumers' experiences with digital assistants. And organizations' experiences with the use of generative AI in customer contact. The report is based on the results of quantitative online research (n=1,017) and two focus groups. Performed by independent research firm Markteffect from December 2024 to February 2025.
10 Golden Tips
Discover the ten golden rules for effective automated customer contact, based on consumer expectations.
An analysis of the trends:
Get insight into the development of customer contact by sector and discover the preferences in contact channels of Dutch consumers.
