Agentic AI
Ally Agent Assist uses Agentic AI to support employees in their daily tasks. Based on your data and domain-specific knowledge models, Ally generates context-aware answers and summaries. In addition, Ally continuously learns from users' experiences. By providing employees with relevant information and response suggestions, Ally helps to complete tasks efficiently. This leads to higher quality and productivity, and lower costs.
Customer contact analysis
Harness the power of Natural Language Processing (NLP) to identify topics, sub-topics, and sentiments from written and spoken data. By discovering patterns and trends, you get concrete insight into what customers value or want differently. This provides valuable input for improvement initiatives within your organization.
Quality and coaching
AI makes quality monitoring more effective by analyzing conversations and interactions, so supervisors can provide targeted feedback and tailor coaching to the individual needs of employees. This enables employees to develop faster, while giving supervisors the tools to tailor personal development plans, leading to better performance and satisfaction.
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