Digital Engagement
Clear and relevant interactions with customers are essential.
This can range from pre-transactional interactions (orientation, questions,
application) to transactional and post-transaction (service, support).
We design and build services for integrated and intelligent interactions.
Being relevant is the key design principle.

Or see our Digital Compliance, Digital Operations  solutions

Smart Regulatory Assistant

Challenge: for the clean up of environmental waste cost need to be calculated over decades of contracts and concessions. This is complex and above all time consuming. Can you build a scalable and reliable solution?

Solution: a processing pipeline containing AI-enhanced OCR for high quality data capture, domain specific annotations and graph database to find patterns, tag due diligence topics and concepts.

Result:

  • High volume – high precision
  • Holistic: processing of contracts, laws, currencies, case law and policies
  • Condensed summary for final review by experts
  • Workload reduction more than 90%
  • 60% more accurate
  • Pattern recognition

Intelligent & versatile chatbot (Insurance)

Challenge: support a wide range of insurance questions in context intelligently. Condition: reduce cost while increasing service level and customer satisfaction

Solution: a conversational chatbot where the customer starts the conversation and the bot can grasp one or more intents in context and guide the customer dynamically (shortest path) through the matter at hand and to a solution. The bot supports hand-overs and becomes more sophisticated whilst using it.

Result:
  • Improved NPS
  • FCR (First Contact Resolution) + 40%
  • Cost reduction 30%
  • Lead time reduction 60%

Similar use cases: Pension-bot, HR-bot, Smart Dynamic configurator (technical products).

Other Solutions that you may like:

Digital Compliance

Digital Compliance is all about the automated assessment and processing of transactions in accordance with one or more ‘control frameworks’ such as Terms & Conditions, Business Rules, Laws & Regulations.

Digital Operations

Digital Ops. is all about leveraging or redesigning operational processes through the use of analytics and a range of digital technologies. The starting point is always the ideal situation to be competitive and required output.

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