Digital Commerce
Digital Commerce enables customers to purchase goods and services through an interactive and self-service experience. It includes the people, processes and technologies to execute the offering of developing content, analytics, promotion, (dynamic) pricing, customer acquisition and retention, and customer experience at all touch-points throughout the customer journey. We help customers in data driven and A.I. infused digital commerce processes. Typical examples are; dynamic pricing solutions, personalization, computer vision, buying agents (‘thing commerce’), recommendation engines, fraud detection, virtual assistants, customer analytics.

Virtual Sales Assistant

Challenge: Online conversion needs to increase and shopping experience improved.

Solution: Conversational commerce by a dynamic bot combined with a recommendation engine guiding the customer through relevant assortment and options.

Results:
  • Higher conversion (+35%)
  • More product views
  • Higher customer satisfaction
  • Less returns (-30%)

Similar use cases: Recommendation engine, Dynamic pricing, Price benchmarking, Assortment planning, Order optimization system, pre-order system (VR).

Direct insurance settlement

Solution: Mobile app for straight through processing of claims. This includes intake of damages, classification, processing uploaded invoice (computer vision), compliance and fraud checks and direct settlement.

Results:

  • Cost reduction 55%
  • Lead-time reduction (real-time vs. 3 days)
  • More accuracy (+ 15%)
  • Improved NPS (+8)

Other Solutions that you may like:

Digital Engagement

Clear and relevant interactions with customers are essential. This can range from pre-transactional interactions (orientation, questions, application) to transactional and post-transaction (service, support. We

Digital Compliance

Digital Compliance is all about the automated assessment and processing of transactions in accordance with one or more ‘control frameworks’ such as Terms & Conditions, Business Rules, Laws & Regulations.

Digital Operations

Digital Ops. is all about leveraging or redesigning operational processes through the use of analytics and a range of digital technologies. The starting point is always the ideal situation to be competitive and required output.

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